Larry D. Chaplin Awards
Congratulations to Ryan Moderson, a mobile technician at Master Fleet's Neenah Service Center, and Steve Wolfe, Master Fleet director of IT. Both men were chosen by their coworkers to receive the first ever Larry D. Chaplin Awards for Servant Leadership and Customer Service. Master Fleet employees nominated the person they felt best demonstrated those qualities both at work and in their community. The awards were presented at the Master Fleet Christmas Party, January 7.
How often are the shop associates asking this question?
Do you have a system that allows shop associates to identify repairs that were most likely caused by a forklift operator or another employee of the shipper? Negotiating with shippers to recover these repair costs may prove challenging. Your company will most likely feel the pressure of trying to balance customer relations with maintenance cost management. In the shop, we simply need to ensure that we keep the trailers serviceable, and provide our operations and customer service counterparts with the opportunity to collect from shippers when appropriate or when they choose to do so.
We use this as a rule of thumb for making decisions about shop and parts layout and positioning.
We all understand the need to increase the productivity of our shop employees. At times though, it’s difficult to calculate or understand the potential opportunity to improve productivity or reduce labor costs based on what might appear to be minor tweaks on the shop floor. Decisions on whether to stock parts on the shop floor, where to place shop tooling, etc. should be made based on a general understanding that each time a mechanic takes a step it costs the company $0.25.
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